Checklist
Troubleshooting Checklist
If you are encountering difficulties with your internet connection, more often than not it is something relatively simple, and in order to get you back up and running as soon as possible we have compiled this troubleshooting checklist to eliminate some common problems. Before reporting a fault we would encourage all of our customers to run through this troubleshooting checklist to help resolve the problem.
Restart Your Computer
Often software problems and settings preventing your internet access from operating correctly can be cleared and reset by performing a restart on your computer. For best results, fully log out and shut down the computer and give it a good 10 seconds rest before starting it up again, but more often than not a simple restart will suffice.
Restart Your Router
Problems can occur in any routers and hubs that you may be using with your ARRA Communications connection. Reboot these devices by turning off the power for 10 seconds and wait 30 seconds before checking if the internet connection has been restored.
* Check Cable Connections
Check Power Connections
There should be a cable coming in from the main unit outside, that is plugged into a little white box with the green light, this connection is marked CPE. Your computer or wireless router should be plugged into the opposite side of the white box, marked PC, and the green light should be on. If it is not, check that the power supply in plugged in and is turned on at the power socket.
Reboot Your CPE
There is a small box called the Power Over Ethernet unit (POE) and it is the power source for your ARRA Communications Router/Receiver mounted outside. Check that the power is on, and to restart the unit, disconnect the power cable from the unit for about 10 seconds before replacing, and also perform a manual restart on your computer to reset the settings.